Delivery Information

Important Service Area Information

We only service Southeast Queensland, from the Gold Coast to Gladstone. Enter your postcode at checkout to see if we service your area. If you receive a message "Enter a valid postcode", then unfortunately you are outside our service area. If you fall outside of our service area there is an option for collection, although you will still be charged a fee of $55 (this fees is to be considered a handling fee as you will not be permitted inside the factory where the windows are made). Should you wish to choose this option enter the delivery address as 14-16 Link Crescent, Coolum 4573.

If you live interstate and are going to organise a courier to pick-up your item’s you will need to ensure that the courier is able to package and insure your items. Online Windows will accept no responsibility for items once they have left the factory. Your courier will be asked to sign a delivery docket which will state they have received the items without damage and that they are in complete perfect condition. 

How To Prepare For Your Delivery

If you have a specific area that you would like your order stored please note this in the comments section in step 4 of the checkout. If the delivery cannot be stored in this area, the transporters will place your products in an alternate area at the same address. Prior to the delivery please make sure there is adequate access and space to complete the delivery –considering driveways, vehicles, etc.

Who Needs to Sign for my Delivery

Either you or your representative, that is 18 years of age or older, must be present to receive the order on the previously advised day. If no one is available to receive the delivery, and there was no comment left upon checkout, the order will be stored in a safe area at the same address. This safe area will be at the transporters discretion. This agreement is with you the customer and Online Windows. Online Windows will not be held responsible if you are not present at the time of delivery or authorise a 3rd party person to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise. You must check that the goods delivered match your sales order.  You must inspect the goods & sign that they are in good order & condition ( you have 3 days to report any damage or missing parts). 

What Am I Responsible For Upon Delivery

Our drivers will ask for you to sign a delivery docket to indicate your delivery has been received. Please examine your order upon delivery to ensure that there are no visible signs of damaged glass or aluminium, dents, scratches or missing or incorrect pieces. Please ensure that you check over all items to ensure they are to your satisfaction before signing this delivery docket. Please be sure to sign the delivery docket in the presence of the Online Windows representative. A signed delivery docket, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please email us. 

How Do I Pick-Up My Order?

This is a convenient and also the cheapest option for our customers. We will email you once your order is ready for collection. You can pick-up Monday-Thursday 7am-3pm or Friday 7am-12pm.

Our factory team will assist you in getting your order from the factory to your vehicle. Please ensure that you have adequate transport (preferably a ute, truck and or trailer) that can easily fit all of your order. Due to OH&S requirements, our factory staff cannot assist you in lifting your goods onto your transport when you pick them up. Please therefore ensure you bring someone to help you and that you bring adequate wrapping, blankets or materials to transport your order safely. Once the order is loaded, tie it down (secure it) and if it's raining you may need to bring a tarp. Online Windows cannot assume any liability for injury or damage to you, your vehicle, your order or others arising from the loading or transport of items that you pick up.

The components of each item will be supplied fixed to each individual item, ready for you to load directly into your own ute, truck and or trailer. The reason why it's done this way is so the item is fully completed when it leaves our factory, creating less hassle for you at home. Please be mindful of this when choosing a suitable vehicle for transport as Online Windows will not un-assemble your order so it fits on your chosen mode of transport.

TIPS:

- Bring someone to help you lift your items onto your ute, truck and or trailer.

- Bring some old blankets, cardboard packing and/or wrapping to help to prevent damage during transport, also bring enough ties or ropes to securely fasten your order onto your ute, truck and/or trailer.

- Louvre Windows will be supplied as a completed item- this means the frame, galleries and blades are a complete unit. 

- Please remember that all loads should be tied down to prevent personal injury inside your vehicle in case of sudden breaking

- You must not overload your vehicle or oversize the load

- You must exit the factory premises through the nominated exit point. Any damage caused to the warehouse will be at your own expense