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Designed and Manufactured

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throughout South East Queensland

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order straight from the manufacturer

Best Quality

Aluminium Windows and Doors

All Categories

  • All Categories
  • Doors
  • Bifold Door
  • Hinged Door
  • Sliding Door
  • Stacking Door
  • Windows
  • Awning Window
  • Double Hung Window
  • Fixed Window
  • Louvre Window
  • Safety Window
  • Sliding Window

FAQs

GENERAL

How Do I Use Your Website?

Step 1- Select the type of product you require


Step 2- Select the size of that particular product that you require


Step 3- Select the options that are available for that product such as screens, colour, glass, handing, reveals, etc. When selecting the items and their different options a price will appear immediately for you. All information regarding each of the products is also on the website.


Step 4- If you are happy with an items price and wish to purchase click the ‘add to cart’ button to add it to your shopping cart.


Step 5- Once you have added all of your required items to the cart, click the ‘shopping cart’ tab on top right of your screen to view your order. Ensure that all items, sizes and options are as you require them to be.


Step 6- Select your delivery option. To calculate your shipping first enter your postcode. A price will appear for delivery to your area or for pick-up. Select which you would prefer and click ‘apply shipping’.


Please Note- Delivery is only a option if you live in Southeast Queensland, from the Gold Coast to Gladstone. Enter your postcode at checkout to see if we service your area. If you receive a message "Enter a valid postcode", then unfortunately you are outside our service area. If you fall outside of our service area there is an option for collection, although you will still be charged a fee of $55 (this fees is to be considered a handling fee as you will not be permitted inside the factory where the windows are made). Should you wish to choose this option enter the delivery address as 14-16 Link Crescent, Coolum 4573.There is however an option for collection, although you will still be charged a fee of $55 (this fees is to be considered a handling fee as you will not be permitted inside the factory where the windows are made). Should you wish to choose this option enter the delivery address as 14-16 Link Crescent, Coolum 4573. If you live interstate and are going to organise a courier to pick-up your item’s you will need to ensure that the courier is able to package and insure your items. Online Windows will accept no responsibility for items once they have left the factory. Your courier will be asked to sign a delivery docket which will state they have received the items without damage and that they are in complete perfect condition. 


Step 7- Once you are completely happy with your shopping cart click the ‘checkout’ tab on the far bottom right of your screen and follow the prompts to complete your purchase. 


What Areas Do You Service?

We only service Southeast Queensland, from the Gold Coast to Gladstone. Enter your postcode at checkout to see if we service your area. If you receive a message "Enter a valid postcode", then you are outside our service area. If you fall outside of our service area there is an option for collection, Should you wish to choose this option enter the delivery address as 14-16 Link Crescent, Coolum 4573. If you live interstate and are going to organise a courier to pick-up your item’s you will need to ensure that the courier is able to package and insure your items. Online Windows will accept no responsibility for items once they have left the factory. Your courier will be asked to sign a delivery docket which will state they have received the items without damage and that they are in complete perfect condition. 


When Will I Receive My Order?

The day we receive your order is counted as day 0. Your order will take 10 business working days.


Whilst every effort is made to meet this time frame, there maybe occasions where due to circumstances beyond our control, we are unable to meet our goal. To date we have a 99% completed on time record. In order to keep our overheads low and our prices even lower, we do not offer a call ahead service to advise when your order will arrive, instead once your order is processed you will receive an email with your estimated delivery or pick up date.


Can I Change My Order?

No. As our system is completely automated and optimised to complete your order in the shortest possible time, products begin the manufacturing process almost immediately. Please take the time to review all of the items in your cart and confirm the color, size and options are to your requirements. Online Windows accepts NO responsibility if customers do not fully understand the information detailed in the order and it is the responsibility of the client to confirm that all details are correct before ordering.


Can I Pick-Up My Order Direct?

Yes. If you wish to Pick-Up your order please select the 'Pick-Up" option  at the checkout. A handling fee will be charged for this option. Pick-Up will be from our factory at Coolum Beach, Queensland.


Can I Order Different Colors, Sizes, or Glass Other Than What Is On Your Website?

No- All of the Online Windows products that are available for purchase, and there options (screens, colour, glass, reveals, etc) are displayed with prices on the website. We are unable to customise orders. 


How Can I Contact You?

Most of the information you need should be located on our website. For any other questions you may have please email us on support@onlinewindows.com.au and our team will respond to you as soon as possible. 

 

INSTALLATION INSTRUCTIONS

Here are guides for the correct installation of our products:


PRODUCT INFORMATION SHEETS

Please see below product information sheets for all of the products offered by Online Windows


WINDOWS

DOORS


WINDOWS GENERAL

What Is A Double Hung Window?

A double hung window has two vertically moving sashes, controlled by spring balances, each opening and closing the top and the bottom sash.


What Is An Awning Window?

An awning window is hinged at or near the top and swings out from the bottom to open. (They do not open as fully as casement windows and can be left open in the rain, but allow limited air circulation.)


What Is A Sliding Window?

A sliding window has the opening sash sliding in a horizontal direction past the other fixed half.


What Is A Jamb?

Jambs are framing members used to support the window in a wall and are located at the sides.


What Is A Head?

The jamb that sits at the top of the frame.


What Is A Sill?

The framing member at the bottom.


What Is A Lite?

Lites (lights) are individual panes of glass within a window.


What Is A Mullion?

Mullions are vertical members between window units and are load bearing within the window.


What Is A Sash?

A sash is the operating / moving part of a window, inclusive of the glass and the surrounding pieces that hold it together. The sash fits into a frame that is tied into the surrounding wall and holds the sash into place. Other parts of the sash include stiles (the outside vertical members) and rails (the top and bottom horizontal members)


What Is A Reveal?

A reveal is a timber member that is attached to the frame of a window or door which protudes from the frame to the internal lining of the wall and covers any wall cavity. Reveals come in different sizes dependant upon what the construction is of the dwelling. Generally, the table below will tell you the reveal size required for the construction of your project. This only a general guide line, and care should be taken to determine the correct reveal size for your individual requirements. All our reveals are pre primed pine.


Construction type 
Reveal size
Blockwork/Concrete No reveal
70mm Timber stud 80mm
90mm Timber stud 100mm
220mm brick veneer 116mm
240mm brick veneer 138mm

 

DOORS - GENERAL

What Is A French Door?

A French door consists of panes of glass separated by vertical and horizontal framing members. It opens and closes in the same fashion as other doors, swinging in a vertical plane. French doors are often used where the designer wants to physically define spaces while still providing a view.


What Is A Bi-Fold Door?

Bi-fold doors consist of two or more panels. In addition to being hinged at one side, the panels are hinged together. These doors are often desirable when there is a need to fold a door into as small a space as possible and create an illusion of opening up areas. They are perfect for creating the opening link between your internal and external living and entertainment areas. When closed, the doors allow for a vast amount of natural light to enter into your home, and when all the doors are open and discreetly folded away, the outside comes inside, providing fresh air and ventilation inside your home with a clear and unobstructed view. Bi-Fold Doors also offer easy accessibility through a single operating door when required


How Does A Door Keep The Outside Elements From Penetrating Into The Interior?

The door works in concert with weather stripping, the door frame, and the threshold to keep the elements at bay. Usually, the door itself has insulating value provided either by its mass, as in a solid door, or by insulating material fabricated into the core by its manufacturer. The weather stripping, doorframe and threshold prevent air penetration around the door.


What Makes An External Door Different To An Internal Door?

An exterior door must also be finished to resist the elements. This requires that the wood be either sealed or covered with a weather resistant material. The exterior door must also be manufactured of materials that are weather resistant.          

 

MAINTENANCE

ALUMINIUM AND METAL PRODUCTS

To preserve the powder coated or anodised finish on your aluminum windows and doors, regular cleaning is required. Deterioration of the coating occurs mainly as a result of grime deposition and attack by contaminated moisture which in coastal and pool environments contains salt and sulphur compounds. Such grime and contamination absorbs moisture like a sponge and holds it against the powder coated and anodised surfaces where the contaminants can attack and damage the coating which cannot be restored.

The cleaning of powder coated and anodised material should be performed using hand-cleaning and rinsing techniques. This should be achieved by using warm water and soap or detergent or for anodized material try solvent cleaners (e.g. kerosene, turpentine, white spirit) or non-etching chemical cleaners or a wax based polish cleaner. Keep water free from dirt and grit and ensure that the weep slots in the window and door tracks are clear to allow maximum drainage.Do not under any circumstances use an abrasive cleaning agent as this will severely damage the surface of the material. Thoroughly rinse off any detergent with clean water. Hosing must be avoided under all circumstances. Dry - preferably with a chamois, alternatively with a soft cloth. The cleaning of the product should be performed at a time that will allow the aluminum to dry quickly, preferably early in the morning.

Frequency of Cleaning for Aluminum and Metal Products
Cleaning required is dependent on the severity of the environment. The following time periods represent a guide only.
Rural / Suburban Environments- In rural areas where normally there is very little contaminated moisture the maximum period between cleaning should never be more than six (6) months.
Coastal / Pool / Industrial Environments- More frequent cleaning is necessary here with the maximum period between cleaning being no more than three (3) months.
Extreme Conditions- Under the worst conditions involving heavy grime deposition and atmospheric pollution (e.g. sulphur compounds or salts) monthly cleaning is advisable if deterioration is to be prevented.


GLASS
Glass products must be properly cleaning during both construction activities and as part of routine maintenance in order to maintain visual and aesthetic clarity. Improper cleaning can permanently damage the surface of glazing products. Cleaning of the glass should begin at the top of the structure and continue down towards lower levels to minimize the probability of leaving cleaning residues on the lower levels. Care should be taken to prevent wind blowing residues onto glass that has already been cleaned. The glass should only be cleaned when cool to touch and should never be cleaned while in direct sunlight.

1.        Completely drench the glass with clean water to loosen any residues, deposits or dirt.
2.        Spray one of the recommended cleaning products (mentioned below) onto the glass surface.
3.        Immediately remove the cleaning solution with a lint free cloth.
4.        Any stubborn dirt should be lightly sponged off, being careful not to scratch the glass. All traces of water and cleaning solution must be removed from the glass, window frames and also from any sealant or gaskets     present. Failure to remove any           residue may cause these components to deteriorate as a direct consequence
5.        Proprietary glass cleaners are not recommended as some can cause damage to the silver backing on mirrors and the interlayer in laminated glass. Ensure that all cleaning cloths are free of any abrasive substances. Avoid causing extreme temperature changes as this may lead to thermal fracture of the glass (do not direct hot or cold water onto glass).

Recommended General Cleaning Products
A solution of 1 part vinegar to 10 parts clean water
A solution of 1 part isopropyl alcohol to 1 part clean water
Frequency of Cleaning for Glass
Cleaning required is dependent on the severity of the environment. The following time periods represent a guide only.
Rural / Suburban Environments- The maximum period between cleaning should never be more than six (6) months.
Coastal / Pool / Industrial Environments- More frequent cleaning is necessary here with the maximum period between cleaning being no more than three (3) months.
Extreme Conditions- Under the worst conditions involving heavy grime deposition and atmospheric pollution (e.g. sulphur compounds or salts) monthly cleaning is advisable if deterioration is to be prevented.

 
HARDWARE

Regular maintenance is required for all hardware, even stainless steel, as they are moving parts. Hangers, pivots, brackets and the internal workings of locks, handles and catches, etc should be kept in good working order by giving them a light spray of a corrosion preventative (such as CRC Marine 66, Innox or WD40) followed by a light wipe with a dry cloth to remove excess. Exposed surfaces should first be wiped down with warm soapy water and a soft rag, and then rinsed clean before applying preventative. Visible surfaces of hinges should be wiped down with warm soapy water on a soft rag and then rinsed off by wiping with a clean damp rag. Application of a thin film of light machine oil or one of the corrosion preventative sprays mentioned above will help to maintain the original lustre of the metal finish. Be careful not to get these compounds on the timberwork itself as they may cause staining.
 
The external finish of all hardware must be kept clean by removing any harmful residue, especially salt spray, from the surface using a non-abrasive cleaning agent and wiped down with a soft cloth moistened with WD40 or RP7. When maintaining either internal or external hardware, ensure that all finished surfaces (eg. timber, aluminium etc.) in close proximity are well protected from exposure to any cleaning or lubricating agents. All tracks and sills must be kept clear of dirt, debris and other matter which can cause damage to, and restrict the proper functioning of rollers, guides and dropbolts.

Frequency of Cleaning for Hardware
Cleaning required is dependent on the severity of the environment. The following time periods represent a guide only.
Rural / Suburban Environments- The maximum period between cleaning should never be more than six (6) months.
Coastal / Pool / Industrial Environments- More frequent cleaning is necessary here with the maximum period between cleaning being no more than three (3) months.
Extreme Conditions- Under the worst conditions involving heavy grime deposition and atmospheric pollution (e.g. sulphur compounds or salts) monthly cleaning is advisable if deterioration is to be prevented.